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Knowledge base
Collections
Payment Plans
3
Can I get a payment extension?
Can I get more than due date extension?
Centrepay Verbal Deduction Authority
Credit Checks
1
Low Credit Score
General
Billing Questions
17
How to read my bill
Why is my bill so high?
What is a Processing Fee?
High Consumption
Fees and Charges
View all 17
Electricity Retailers
2
What is an electricity retailer?
How do I review LPE?
Contact Details
2
How do I update my contact details?
Can I add an additional contact to my account?
Concession Card
6
I have a concession card do I get a rebate?
Which concession cards are eligible?
Am I eligible for Medical Cooling?
How much is the concession rebate?
Can I get a Concession on more than 1 property?
View all 6
Apps and Online Accounts
2
Does LPE have a Mobile App?
Can I look at my account online?
Rates
1
Where can I find your rates?
Embedded Networks
Embedded Network
4
What is an Embedded Network?
Am I paying for other units power?
How is the meter read in an Embedded Network?
Can I read my own meter in an Embedded Network?
Moving In or Moving Out
Joining LPE
5
Can I sign up online?
Can I call and Sign Up?
Can I switch to LPE?
Do you supply electricity to NSW?
Is there an Account Establishment Fee?
Solar
Solar Feed In Tariffs
1
What is LPE's Solar Feed In Tariff?
Direct Market
Energex
0
General DMC
0
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