To help manage an unplanned power interruption, we recommend having an action plan in place. 


Consider the following:

  • Keep a written list of all necessary phone numbers in a safe place, including your doctor, nearest hospital, an emergency contact, your local distributor, and your energy retailer.
  • Ensure backup batteries for your life support equipment are always fully charged.
  • Make sure any backup oxygen tanks are full.
  • Keep a fully charged power bank for your mobile phone at all times.
  • Consult your medical practitioner for any additional advice specific to your life support equipment.


Please contact our Customer Support Team on 1300 443 735 to ensure your details are up to date.