Billing Queries

What happens after I get an estimated bill?
If you receive an estimated bill, the meter reader will attempt to take an actual meter reading on the next scheduled reading date.  Once an actual rea...
Fri, 17 Oct, 2025 at 2:37 PM
What happens if I didn't receive my bill?
If you have not received your bill, please contact our Customer Support Team on 1300 443 735 to confirm your billing address and/or email address.
Fri, 17 Oct, 2025 at 2:09 PM
What is a Payment Processing fee?
If you pay your electricity bill with a credit card, or any card processed through a credit card facility, LPE is charged a merchant service fee by your fi...
Fri, 17 Oct, 2025 at 1:09 PM
What is my Bill Frequency?
LPE normally bill on a monthly cycle unless otherwise directed by a Body Corporate.  To confirm please contact LPE on 1300 443 735
Fri, 17 Oct, 2025 at 2:54 PM
Who reads my meter?
LPE has its own Meter Reader who attends the site on a monthly or quarterly basis to perform meter reads.  If you have a smart meter, this data is auto...
Fri, 17 Oct, 2025 at 1:13 PM
Why do Prices Change?
Prices can change for a number of different factors. LPE Pricing Contract - LPE purchase electricity at a bulk rate and upon approval with a Body Cor...
Fri, 17 Oct, 2025 at 2:45 PM
Why is my bill estimated?
Bills may be estimated for several reasons, including restricted access to the meter, unavailable meter data, or a broken/faulty meter.
Fri, 17 Oct, 2025 at 2:35 PM
Why is my bill so high?
There are several factors that can be attributed higher than expected bills, including the length of the billing period, estimated vs actual reads, seasona...
Fri, 17 Oct, 2025 at 2:29 PM
Why is my billing period not for 30 days?
We read your meter monthly or quarterly. The number of days between meter reads may vary, as it is not always possible to read your meter on the same dates...
Fri, 17 Oct, 2025 at 2:33 PM
Why is there no bar code on my bill?
This is because your account is currently in credit.  If you wish to make an additional payment, please use a previous bill with a barcode and inform t...
Fri, 17 Oct, 2025 at 2:39 PM