Payment Assistance

Can I get payment extensions?
LPE provides a 1-week extension on the payment due date.  Should you require additional time, we can arrange a Payment Plan to suit your needs.
Fri, 7 Nov, 2025 at 11:07 AM
Can I set up Centrepay?
Yes, Centrepay can be set up on open accounts. You can arrange this through Centrepay, either online at https://www.servicesaustralia.gov.au/centrepay, ...
Fri, 7 Nov, 2025 at 11:12 AM
What is HEEAS?
The Home Energy Emergency Assistance Scheme (HEEAS) is a Queensland Government initiative designed to support eligible households facing short-term financi...
Fri, 7 Nov, 2025 at 11:26 AM
How do I apply for HEEAS?
For information on how to apply for HEEAS, please contact LPE on 1300 443 735 to discuss the application process and eligibility requirements. 
Fri, 7 Nov, 2025 at 11:28 AM
How does a payment plan work?
A payment plan can help to make payments more manageable. For information on how a payment plan operates, please contact our Customer Support Team on 1...
Fri, 7 Nov, 2025 at 11:31 AM
Is there interest on my payment plan?
LPE does not apply interest charges to Payment Plans. 
Fri, 7 Nov, 2025 at 11:32 AM
Can you assist if I am in Financial Hardship?
If you are experiencing financial hardship, LPE can provide assistance.  Please contact our Customer Support Team on 1300 443 735 to discuss the suppor...
Fri, 7 Nov, 2025 at 11:34 AM
How do I apply for Hardship?
For assistance with your circumstances, please contact our Customer Support Team on 1300 443 735.  Our Hardship Policy is also available for review on ...
Fri, 7 Nov, 2025 at 11:46 AM
Why have I received a bill after I have moved out?
Final bills may be issued after you move out to cover any outstanding usage or charges up to your move-out date.  For assistance in reviewing your acco...
Fri, 7 Nov, 2025 at 11:51 AM
Why are you chasing me for debt when I have a payment arrangement?
Our collections process is automated, so you may still receive messages from LPE if your account has an outstanding balance.  Please contact our Custom...
Fri, 7 Nov, 2025 at 11:56 AM