Billing Questions

Any questions relating to billing

Can I pay using my credit card?
There are a few ways to pay via credit card - Online - pay online using this link Pay My Bill Post Office - pay at the Post Office using the barcode at t...
Fri, 12 Jul, 2019 at 3:28 PM
How do I get a refund?
If you need a refund for your account because you're in credit, we can arrange that for you. Please contact our Customer Service Team on 1800 040 168 or...
Thu, 27 Jun, 2019 at 1:51 PM
What are my payment options?
All the payment options for your bill are included at the base of the invoice. These include: Phone - call LPE on 1800 040 168 or DEFT Payment Systems on ...
Fri, 12 Jul, 2019 at 3:29 PM
Can I pay at the Post Office?
If your bill has a barcode at the bottom then you can pay at the Post Office. Payments can be made by cash, cheque or EFTPOS at any local Post Office over t...
Fri, 5 Jul, 2019 at 11:48 AM
How do I set up/change a Direct Debit?
We can arrange a Direct Debit on your account using either your bank details or your credit card (Visa, Mastercard or AMEX). We can  also set up the Direct ...
Fri, 12 Jul, 2019 at 3:31 PM
How do I update an Expired Credit Card?
If the credit card we have in the system is expired the next direct debit after expiry will bounce. To ensure this does not happen, please contact LPE on 18...
Fri, 5 Jul, 2019 at 1:21 PM
Outbound Calling Script
Legislation confirms LPE must inform our customers that we are recording a call between LPE and the customer. When we make outbound calls to speak with ...
Fri, 21 Feb, 2020 at 9:11 AM